PR# 16710 Add a `submit problem' report entry in `Help'

Problem Report Summary
Submitter: manus_eiffel
Category: EiffelStudio
Priority: Medium
Date: 2010/04/21
Class: Bug
Severity: Serious
Number: 16710
Release: 6.6.8.2858
Confidential: No
Status: Open
Responsible:
Environment: Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US) AppleWebKit/533.2 (KHTML, like Gecko) Chrome/5.0.342.9 Safari/533.2
Synopsis: Add a `submit problem' report entry in `Help'

Description
I think it would make sense to have an entry in the Help menu to submit a new bug report.
To Reproduce

										

									

								

							

						

					

				

			

		

	









	

		

			
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											From:jfiat_es   
											Date:2010/04/22   
											
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I also think we should convert the current "crash reporter" as a generic issue reporter.

This could be used to sumbit problem as Manu suggested, or even report exception during development of eiffelstudio.

And ... I really think this should be an external tool.
When a crash occurs in EiffelStudio, it should execute an external issue reporter tool, instead of having it built-in EiffelStudio.
 - this will make EiffelStudio slightly smaller
 - and usually when a crash occurs in EiffelStudio .. this might be due to bad issue in eiffelStudio itself, so the use of built-in reporter might not be that safe.

And we could imagine (in the future) to make this external issue reporter as a richer issue tools, which would also enable to query existing bugs and so on.