I re-installed between taking the error snapshop i submitted and the screenshot. My current username is my fullname: ashley davison-white. (space included) but it doesn't affect anything; the error occurs no matter what; I just created a new user account and the problem also occurs on that user account.

You're welcome to remote in any time during normal office hours - 9-5 GMT +1 (Copenhagen). Do you use teamviewer? You're welcome to add me on gtallk to discuss, my email is adw999@gmail.com

Thanks for your help