PR# 16270 Unable to load support page in Internet Explorer 8
Problem Report Summary
Submitter: saunders
Category: support.eiffel.com
Priority: Medium
Date: 2009/09/17
Class: Support
Severity: Serious
Number: 16270
Release: Current support system
Confidential: No
Status: Suspended
Responsible:
Environment: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.30729; .NET CLR 3.5.30729)
Synopsis: Unable to load support page in Internet Explorer 8
Description
I was trying to load my bug report #16268 in Internet Explorer 8. To do so I clicked on the link that represents that bug report number. What I received was a totally blank page. I tried the same for bug #16261 and the page loaded fine. I attempted to repeat this using Firefox but the bug report loaded fine.
To Reproduce
Start from this link "https://www2.eiffel.com/support/protected/default.aspx" using Internet Explorer 8. This is the "My Support" for username "saunders". Click on 16268 and see if a blank page appears. I have attempted this several times and for me the problem persists.
Problem Report Interactions
The text appears but you have to scroll. Looks like IE 8 does not like the long title and will display the content way below in the page. It will be taken care with the revamping of the support website.